Community Member

esim

1 reply
21 views

I have been trying for 4 days to get someone to properly help me, my eSIM doesn’t work, the process I’m having to take just to talk to someone is insane, I’m unable to call anyone and to chat to someone over live chat takes about 40 mins, I’ve spoken to 2 people and keep getting kicked off the chat before they have fixed the issue !! So annoyed.

Gemma M

iD Mobile Employee

Hi @Alice12344675848,

I'm sorry to hear about the experience you've had.

As your eSIM isn't working, you'll need to contact our Live Chat team so they can investigate this further and arrange any troubleshooting or replacement that's required.

You can contact them here: https://www.idmobile.co.uk/live-chat

I appreciate this may not be ideal given the issues you've had getting through, but they'll be best placed to access your account and resolve the eSIM issue for you.

Regards,

Gemma M
The iD Mobile Social Media Team

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