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Community Member
jessakom
Community Member
October 14, 2026
Question

Esim

i’m trying to transfer my old number to this phone i’ve received my pac on September 18th, the app is only letting me activate on the 15th and it’s saying there’s an error what do i do

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 15, 2026

    Hi ​@jessakom,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

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