Solved
esim activation before switch over
Should I activate my new eSIM before my switch over has completed? Or is it best to wait until after switch over has happened?
Gemma MAnswer
iD Mobile Employee
August 27, 2026
Hi
Yes, you're able to activate your new eSIM before your switch-over has completed. Doing so won't cause any issues with the transfer process.
It's normal for the eSIM to activate first and then for your service and number transfer to complete at the scheduled time.
If your switch-over is still in progress, just keep the eSIM installed and allow the transfer to complete. You may need to restart your phone once the port has finished.
I hope this helps, but if you have any other questions, please let us know.
Regards,
Gemma M
The iD Mobile Social Media Team
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