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Halpel
New Contributor
August 31, 2026

eSIM activation from abroad with a new number

I have bought a new contract for an eSIM (with a new number) and have tried to activate it from the US prior to moving to the UK.  The SIM seems to be installed but I cannot send or receive texts or whatsapp nor make phone calls.  Can anyone explain what is wrong?  Do I need to cancel the order and buy a new contract and activate it once I am in the US?

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 6, 2026

    Hi ​@Halpel,

     

    Thanks for your post.

     

    Could you let us know whether you still require assistance with this?

     

    As this is a public forum, please don't share any personal or account information when replying.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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