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Community Member
February 15, 2026

eSim activation number

  • February 15, 2026
  • 3 replies
  • 110 views

Hi, I’m already a member with iDmobile. I requested an eSIM for my new phone. However I do not know how to get the pin it is asking for. 

    3 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    February 15, 2026

    Hi ​@safrinahenry ,

     

    If your eSIM is asking for a PIN, it’s usually the SIM PIN linked to your iD Mobile eSIM profile. Try the steps below:
     

    Try the default SIM PIN

    Enter 0000 or 1234 (these are the most common defaults).
     

    Check your eSIM email/pack

    When the eSIM was issued, a confirmation email or QR pack may include the PIN/PUK details.
     

    Restart your phone

    Turn the phone off and on, then try entering the PIN again.
     

    Check phone settings

    Go to Settings > Mobile/Cellular > SIM PIN and see if it shows the provider details or allows reset.
     

    If the PIN is blocked

    You’ll need the PUK code to unlock it. This can only be provided by iD Mobile support after account verification.

     

    Lamiya

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    New Contributor
    June 27, 2026

    I am already an ID customer but my new phone does not take a physical SIM, how can I get an eSIM for the new phone whilst retaining my current contract and phone number please

     

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 29, 2026

    Hi ​@mikefaz,

     

    I am so sorry to hear that you are facing issues with your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
     
     
    Once connected, simply explain your request and an advisor will assist you further.
     
     
    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.