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eSim activation number

  • February 15, 2026
  • 1 reply
  • 3 views
S
Community Member

Hi, I’m already a member with iDmobile. I requested an eSIM for my new phone. However I do not know how to get the pin it is asking for. 

    1 reply

    Lamiya C
    iD Mobile Employee
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    • Lamiya C
    • iD Mobile Employee
    • February 15, 2026

    Hi ​@safrinahenry ,

     

    If your eSIM is asking for a PIN, it’s usually the SIM PIN linked to your iD Mobile eSIM profile. Try the steps below:
     

    Try the default SIM PIN

    Enter 0000 or 1234 (these are the most common defaults).
     

    Check your eSIM email/pack

    When the eSIM was issued, a confirmation email or QR pack may include the PIN/PUK details.
     

    Restart your phone

    Turn the phone off and on, then try entering the PIN again.
     

    Check phone settings

    Go to Settings > Mobile/Cellular > SIM PIN and see if it shows the provider details or allows reset.
     

    If the PIN is blocked

    You’ll need the PUK code to unlock it. This can only be provided by iD Mobile support after account verification.

     

    Lamiya

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