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esim can't download

  • October 3, 2025
  • 2 replies
  • 50 views

I cant download the QR code and the settings for esim are not available on my device. 

 

I went to the change to physical sim help topic, but it's asking for the sim number, but the QR code and the instructions so not have the sim card number.

I cant speak to anyone. I need help to change to a physical sim.

 

Thanks 

Best answer by WelshPaul

Ordering a Physical SIM Card

To order a physical SIM card, you can follow these steps based on the information provided:

  • If you have been sent an eSIM but prefer a physical SIM, you can request a replacement physical SIM via the app.
  • Alternatively, you can visit your local Currys store with ID to obtain a replacement SIM.
  • Note that if you order a new SIM online, it will disconnect your current SIM, so plan accordingly, especially during periods like bank holiday weekends when there may be postal delays.
  • Physical SIM cards are sent within 3-5 working days when ordered separately from the device.
  • If you have not received your SIM card, it may take anywhere from a week to ten days to arrive, as they are sent via Royal Mail.

More info:

 

2 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • October 3, 2025

Ordering a Physical SIM Card

To order a physical SIM card, you can follow these steps based on the information provided:

  • If you have been sent an eSIM but prefer a physical SIM, you can request a replacement physical SIM via the app.
  • Alternatively, you can visit your local Currys store with ID to obtain a replacement SIM.
  • Note that if you order a new SIM online, it will disconnect your current SIM, so plan accordingly, especially during periods like bank holiday weekends when there may be postal delays.
  • Physical SIM cards are sent within 3-5 working days when ordered separately from the device.
  • If you have not received your SIM card, it may take anywhere from a week to ten days to arrive, as they are sent via Royal Mail.

More info:

 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 4, 2025

Hi there ​@Kimberz, we hope that ​@WelshPaul was able to help.

 

Thanks,

Tyler