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Community Member
JerryWhite
Community Member
September 1, 2026

eSIM cant get one, just requested on webpage

  • September 1, 2026
  • 1 reply
  • 6 views

I have cancelled my sim as lost phone, now unable to request new eSIM, please can you help with this, I have the new phone and want use old number now

 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    September 7, 2026

    Hi ​@JerryWhite 

     

    I am so sorry that you have lost your eSim. 

    Kindly note that you can request an eSim via the iD mobile app using the following steps:

    Open the iD Mobile app and log in to your account.
    Tap on the Plan tab.
    Scroll down and select Your SIM/eSIM or SIM & Phone Management.
    Tap Request a replacement SIM or eSIM.
    Select Get a replacement eSIM.
    Verify that your billing email address is correct.
    Choose Yes, I want a new eSIM to confirm

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

     

     

     

     

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