New Contributor

esim card start

3 replies
32 views

Hello, i got a new e-sim card. But when i want to add it it says that e sim card is no longer available

esim

Hosai W

iD Mobile Employee

Hi @Mimikolina112

Please accept my apologies for the esim issues received, please confirm if this is a new or replacement sim you are trying to activate?

Thanks,
Hosai

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M

Mimikolina112Author

New Contributor

This is a new esim card. I can’t activate it. It seems that the system think it’s already active, but it’s not.

How can i fix this issue?

Gemma M

iD Mobile Employee

Hi @Mimikolina112,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.