New Contributor

eSim code

7 replies
28 views

How do I find my eSIM code - I need to enter it intoa new device?

D

Dberry

New Contributor

I need a eSIM emailed too me

David berry

Hosai W

iD Mobile Employee

Hi @Dberry

The esim QR code is sent via email to you and is in the SPAM and junk mails.

Thanks,
Hosai

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Hosai W

iD Mobile Employee

Hi @Melliex

The esim QR code is sent via email to you and is in the SPAM and junk mails.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MelliexAuthor

New Contributor

I no longer have the email when I first had the esim. I now want to transfer it to a new device and need to enter the code again but I dont know how to do this now i dont have the code anymore

Gemma M

iD Mobile Employee

Hi @Melliex,

If you no longer have the original eSIM email or activation code, you'll need to request a replacement eSIM.

You can either:

Request a new eSIM through the iD Mobile app, if the option is available on your account.
Contact our Live Chat team, who can issue a new eSIM and help you activate it on your new device.

You can contact Live Chat here: https://www.idmobile.co.uk/live-chat

Please note that eSIM activation codes are generally for one-time use, so if you're moving to a new device, you'll usually need a new eSIM rather than reusing the old code.

Regards,

Gemma M
The iD Mobile Social Media Team

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