eSIM from old phone to new phone

5 replies
1547 views

I understand that when switching to a new phone and wishing to transfer my Esim I have to request a new QR code from ID. Is it necessary to delete the old Esim on the old phone Before installing the Esim from the QR code on the new phone? Or can this be done after the new Esim is activated?

Gemma MAnswer

iD Mobile Employee

Hi @Disae,

To get your eSIM onto your new phone, you can request it through our app or online account or contact our customer service team via Live Chat (https://www.idmobile.co.uk/live-chat) or email us socialqueries@idmobile.co.uk with a description of your issue.

Please don’t delete the eSIM from your old phone, as we’ll need to send an OTP to that number to activate the new eSIM. Once the eSIM is emailed to you, you can download it, it will take about 1 hour to activate, and then your service will be fully restored.

Regards,

Gemma

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

andewhite

Platinum  Contributor

Pretty sure iD Mobile would deactivate your ‘old’ eSIM when you download and install a replacement eSIM for your new phone, @Disae.

That’s what would happen if you had a physical SIM and asked for a replacement.

🍀

Forum member (non-iD).

D

DisaeAuthor

New Contributor

Thanks @andewhite That’s what I’d expect too but don’t want to lose connection until the new one is ready

WelshPaul

Platinum  Contributor

The old eSIM will stop working when the new one is activated.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Anneline M

iD Mobile Employee

Hi @Disae

I can see that @WelshPaul and @andewhite has responded to your question and has provided you with the correct information regarding your eSIM activation.

If there is anything else you need assistance with let us know, we’d be happy to assist!

Thanks,

Anneline

Gemma MAnswer

iD Mobile Employee

Hi @Disae,

To get your eSIM onto your new phone, you can request it through our app or online account or contact our customer service team via Live Chat (https://www.idmobile.co.uk/live-chat) or email us socialqueries@idmobile.co.uk with a description of your issue.

Please don’t delete the eSIM from your old phone, as we’ll need to send an OTP to that number to activate the new eSIM. Once the eSIM is emailed to you, you can download it, it will take about 1 hour to activate, and then your service will be fully restored.

Regards,

Gemma

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.