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Community Member
N_k13
Community Member
October 13, 2026

esim help

I have still not received an eSIM replacement on email when will I get this

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 14, 2026

    Hi ​@N_k13, 

     

    Thank you for getting in touch, and I’m sorry to hear that you’re still waiting to receive your replacement eSIM by email. I understand how frustrating this must be, particularly if you’re unable to use your mobile service in the meantime.

     

    Please contact our Live Chat team so they can check the status of your replacement eSIM and advise you when you can expect to receive it.

     

    You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    We apologise again for the delay and inconvenience caused and appreciate your patience while our team looks into this for you.

     

    Owethu

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