Hi ​@laughingmike ,

Please try the below steps:
 

Check Roaming Settings – Ensure that Data Roaming is enabled in the phone settings while abroad.

Manual Network Selection – Go to Settings → Mobile Network → Network Operators, and try selecting a local network manually instead of automatic.

Restart Phone – Turn the phone off and on again when entering a new country to help the eSIM connect to a local network.

Update Carrier Settings – Check if there are any carrier settings updates available and install them.

Airplane Mode Toggle – Switch Airplane mode on for 10 seconds and then off to refresh network connections.

Check eSIM Profile – Ensure the eSIM is active and correctly installed for international roaming.

Battery Saving – Consider enabling Low Power Mode to reduce battery drain caused by constant network searching.

Contact Support if Needed – If the above steps don’t work, contact iD Mobile support while abroad to check if there are roaming restrictions on the eSIM.

Lamiya

Hi Lamiya,

Thanks for that comprehensive reply. I am not abroad again now until March but will try all those suggestions then.

Thank you very much.

Hi ​@laughingmike 

Thanks for letting us know. If you face any issues again, please let us know and we will be more than happy to assist. 

Regards,

Gemma M

The iD Mobile Social Media Team