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eSIM missing QR code

  • July 15, 2026
  • 1 reply
  • 11 views

I ordered eSIM but I didn’t receive QR code. What I should do?

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 15, 2026

Hi ​@Paulenas99,

 

I am so sorry to hear that you did not receive a QR code for the eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat

 
Once connected, simply explain your request and an advisor will assist you further.

 

Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team