eSim mix up & cannot receive one time passcode

Forum|Forum|10 months ago
October 29, 2025
2 replies
123 views

I have signed up for an account and ordered two eSims last weekend. One for my son and one for myself. The QR codes to activate the eSims arrived in the same email and there was no way of telling which code belonged to which of our numbers. We took a gamble, picked one each and installed the eSims on our iPhones.

The switch from o2 happened yesterday an now I have my son’s number and he has mine! How do we fix this?

Neither of us are receiving text messages and I cannot log into my account as we are not able to receive the onetime passcode.

Help please! Thanks

Z

Zandile M

iD Mobile Employee

Hi, @Rbrand

Thank you for getting in touch. I completely understand how frustrating this must be, especially after your recent switch but don’t worry, we’ll get this sorted for you.

It looks like the eSIM QR codes were activated on the wrong devices, which has caused the mobile numbers to be swapped. To resolve this, we’ll need to verify both accounts and reassign each eSIM to the correct number.

Please send us a private message via our social channels (Facebook or Instagram), use Live Chat, join our community, or email us at socialqueries@idmobile.co.uk, as we’ll need to take some personal information to access your account and assist you further.

Thank you,

Zandile

The iD Mobile Team

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