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esim, no access to old one to get text with code
esim, no access to old one to get text with code
Owethu MAnswer
iD Mobile Employee
Sep 4, 2026 4:52 PM UTC
Hi
Thank you for reaching out, and I'm sorry to hear that you're unable to access your previous eSIM and therefore can't receive the text message containing the verification code. I understand how frustrating this must be.
As you don't have access to the previous eSIM, you'll need to contact us via Live Chat so our team can complete the necessary security checks and assist you with arranging a replacement eSIM.
We apologise for the inconvenience and appreciate your patience while we work to get your service restored.
Owethu
