Hi ​@Athiya.riaz, 

Thank you for reaching out, and I'm sorry to hear that you've been waiting for your eSIM to activate. I understand how frustrating this must be, especially as your physical SIM has already been deactivated.

An eSIM can take up to one hour to activate once it has been downloaded and installed, provided you're connected to a stable Wi-Fi connection.

As you've already been waiting for more than an hour, we'd recommend contacting us via Live Chat so our team can complete the necessary security checks, check the status of your eSIM activation and assist you further.

We apologise for the inconvenience and appreciate your patience while we work to get your service restored.

Owethu