I have requested multiple times for an esim for my new phone, but i have not received it in my email nor in my email or junk folder. I have spoke to customer support via live chat where we had change my email ,however, the issue still is persistent. Dose anyone know a solution.
+16Hi
I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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