esim not transferring over to my new phone

Hi ​@Yellowfrank, 

Thank you for getting in touch, and I’m sorry to hear that you’re having difficulty transferring your eSIM to your new phone. I understand how frustrating this can be, especially when you need to get your new device connected.

You can request a replacement eSIM through the iD Mobile app by following these steps:

1. Open the iD Mobile app and log in to your account.
2. Select Services and choose the relevant mobile number.
3. Look for the SIM or eSIM options.
4. Select the option to replace or change your SIM and choose eSIM, if available.
5. Follow the on-screen instructions to complete the request and install the eSIM on your new phone.

Please note that the exact options may vary depending on your account and handset.

If you no longer have access to the app, please contact our Live Chat team, who can complete the necessary security checks and assist you with obtaining a replacement eSIM.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat.

We apologise again for the inconvenience and appreciate your patience while you get your new phone connected.

Owethu