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Community Member
MJanG
Community Member
July 23, 2026
Question

ESIM not working

My esim is not working. I have to keep on restarting my phone as I cannot receive or make a phone call. Can you please help me.

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    July 23, 2026

    Hi ​@MJanG 

     

    Thank you for your message.

    I'm sorry to hear that your eSIM isn't working.

    Please contact our Live Chat team, who will be able to assist you with issuing a replacement eSIM and getting you back up and running.

    You can reach them here: https://www.idmobile.co.uk/live-chat

     

    -Michael Z

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