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Community Member
June 30, 2026
Question

esim not working after downloading it. says still downloading after 3 hours

  • June 30, 2026
  • 1 reply
  • 15 views

I lost my phone and they blacklisted old phone and sim. Gave me new qr code for esim I scanned that and it downloaded but still not working . Not received a text saying its working either

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 2, 2026

    Hi ​@Hammersfan69,

     

    We're sorry to hear you're still having trouble after losing your phone.

     

    As you've already downloaded the replacement eSIM, we'd first recommend performing a network reset on your phone and then restarting it.

     

    If that doesn't resolve the issue, and you still haven't received the activation text or your service isn't working, please contact our Customer Service team via Live Chat. They can check the status of the eSIM and, if necessary, issue you with a new eSIM QR code.

     

    We hope this gets you back up and running as soon as possible.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.