Community Member

eSIM not working please help me

1 reply
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Hi, so I got a new iphone today, I didn’t realize I had to activate my eSIM on my new phone and I did it on my old phone. It’s now not letting me activate it on my new phone. I need some sort of code that gets sent to my old

phone. But now my data has been turned off on my old phone so I can’t receive anything!?

Gemma M

iD Mobile Employee

Hi @Chloebeard35,

I'm sorry to hear that.

As the eSIM was activated on your old phone, it can no longer be used to activate service on your new device. You'll need a replacement eSIM to be issued.

Please contact our Live Chat team, who will be able to verify your account and arrange a new eSIM for you.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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