Anyone able to hell? eSim has stopped working and I now have no phone or data. I have an iphone. Beside the phone number in mobile data it say ‘no sim’…..
Does anyone know how to fix this? Or how to get a replacement sim? I can’t do it in the app as it wants to send me a text to confirm it is me, but I can’t receive texts, so am stuck.
Any and all help will be gratefully received :-)
+5Hi
Please accept my apologies for any inconvenience caused to you, in relation to the esim issues,
To get a new sim requested you can try our live chat team Live Chat Support | iD Mobile Network
Thanks,
Hosai
Hi Hosai,
the chat is a waste of time. It is just a chat bot . I did some searching and found the easiest solution is get a new sim card in Currys and simply add it to the account through the app. It was activated and working within 5 mins, but it did take 15 mins to get the card as currys were keen to harvest my data before handing the sim over. I will be going back to EE as ehat looks like a saving is just a pain when you need help.
+12Hi
We're sorry to hear that you've been left feeling disappointed with your experience.
It's good to hear that you were able to get the replacement SIM activated and working, but we completely understand your frustration with the process you went through to reach that point.
We always want things to be as straightforward as possible for our customers, and we're sorry that this wasn't the case on this occasion.
If there's anything we're still able to help with, or if you have any outstanding concerns about your account or service, please let us know and we'll do our best to assist.
Regards,
Gemma M
The iD Mobile Social Media Team
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