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Community Member
August 18, 2026
Question

Esim query

  • August 18, 2026
  • 1 reply
  • 10 views

I have bought a new iPhone that only uses eSIM. 
I have tried to request an eSIM from ID , but it wants to send a code to the number on my old physical sim that obviously doesn’t fit in the new phone. 
what can I do to get an eSIM for my new phone and keep my number 

    1 reply

    iD Mobile Employee
    August 20, 2026

    Hi ​@Panteli 

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

     

    Thanks.

     

    Zandile M

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.