Community Member

Esim query

1 reply
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I have bought a new iPhone that only uses eSIM.
I have tried to request an eSIM from ID , but it wants to send a code to the number on my old physical sim that obviously doesn’t fit in the new phone.
what can I do to get an eSIM for my new phone and keep my number

iD Mobile Employee

Hi @Panteli

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Zandile M

The iD Mobile Team

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