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Question

Esim query

  • August 18, 2026
  • 1 reply
  • 3 views

I have bought a new iPhone that only uses eSIM. 
I have tried to request an eSIM from ID , but it wants to send a code to the number on my old physical sim that obviously doesn’t fit in the new phone. 
what can I do to get an eSIM for my new phone and keep my number 

1 reply

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  • iD Mobile Employee
  • August 20, 2026

Hi ​@Panteli 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

I'll speak to you there.

 

Thanks.

 

Zandile M

The iD Mobile Team