Community Member

esim replacement

4 replies
64 views

i need a replacement Esim as the phone it was on broke

Anneline M

iD Mobile Employee

Hi @edurnin,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline

D

Dontae16

New Contributor

Hi there, I am currently setting up a new phone and the eSIM is saying that it has already been scanned through Eventhough my iPhone is not saying that it has been done. Could I please get a replacement ESIM to replace the one I am having trouble with please ?
thanks a lot

Dontae

D

Dontae16

New Contributor

Nevermind, I believe I have sorted the issue.
thanks a lot.

Z

Zubair H

iD Mobile Employee

Hi @Dontae16,

Thank you for reaching out and sharing the update that the matter has been resolved, please do not hesitate to reach out to us should you have any other questions or things you would like us to look into for you or provide any assistance with.

Kind Regards,

Zubair

ID Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.