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Community Member
Abenar
Community Member
September 20, 2026
Question

eSIM replacement

Hi Support,

 

I'm outside the UK and would to replace the eSIM but for some reasons I couldn't do it via App. Could you help on this issue?

 

Thanks 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    September 20, 2026

    Hi ​@Abenar, 

     

    Thank you for reaching out, and I'm sorry to hear that you're having difficulty replacing your eSIM while you're outside the UK.

     

    Please contact us via Live Chat, where our team can complete the necessary security checks, check the status of your eSIM and assist you with arranging a replacement.

     

    We apologise for the inconvenience and appreciate your patience while we help get your service restored.

     

    Owethu

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