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Community Member
Bwh1te
Community Member
September 15, 2026

Esim request due to sim stopped working

My SIM card has stopped working in my phone

Can you please provide an e sim when I go to try request one it says if you have no access to your current phone then to message. 

    1 reply

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    September 16, 2026

    Hi ​@Bwh1te.

     

    Thank you for your post. I am sorry to hear your SIM has stopped working.

     

    For an eSIM request in this situation, you'll need to go through our Live Chat team, as they're able to verify your identity and process the eSIM swap for you directly.

     

    You can reach them via https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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