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Bwh1te
Community Member
Sep 15, 2026 7:05 AM UTC

Esim request due to sim stopped working

My SIM card has stopped working in my phone

Can you please provide an e sim when I go to try request one it says if you have no access to your current phone then to message. 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Sep 16, 2026 2:31 PM UTC

    Hi ​@Bwh1te.

     

    Thank you for your post. I am sorry to hear your SIM has stopped working.

     

    For an eSIM request in this situation, you'll need to go through our Live Chat team, as they're able to verify your identity and process the eSIM swap for you directly.

     

    You can reach them via https://www.idmobile.co.uk/live-chat.

     

    Thanks,

    Marquerita

    The iD Mobile Team

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