Hi,
I have ordered a new SIM card. After placing the order, I received an email with eSIM registration steps and other details. However, I noticed that the phone which will use this number is not compatible with the eSIM function. How can I check if a physical SIM will be delivered, or do I need to request a physical SIM separately?
Best answer by Zandile M
Hi
Thank you for getting in touch with us. I’m sorry to hear that your phone is not compatible with eSIM.
Please note that you will need to request a physical SIM to be sent to your home address, which will take approximately 2–3 working days for delivery. Alternatively, you can visit any Currys store to collect a SIM free of charge; please ensure you bring a valid form of identification with you.
Thank you,
Zandile
The iD Mobile Team
Hi
Thank you for getting in touch with us. I’m sorry to hear that your phone is not compatible with eSIM.
Please note that you will need to request a physical SIM to be sent to your home address, which will take approximately 2–3 working days for delivery. Alternatively, you can visit any Currys store to collect a SIM free of charge; please ensure you bring a valid form of identification with you.
Thank you,
Zandile
The iD Mobile Team
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