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Community Member
TomLibe
Community Member
January 12, 2026
Solved

eSIM & SIM

  • January 12, 2026
  • 1 reply
  • 81 views

Hi,

I have ordered a new SIM card. After placing the order, I received an email with eSIM registration steps and other details. However, I noticed that the phone which will use this number is not compatible with the eSIM function. How can I check if a physical SIM will be delivered, or do I need to request a physical SIM separately?

    Best answer by Zandile M

    Hi ​@TomLibe 

    Thank you for getting in touch with us. I’m sorry to hear that your phone is not compatible with eSIM.

    Please note that you will need to request a physical SIM to be sent to your home address, which will take approximately 2–3 working days for delivery. Alternatively, you can visit any Currys store to collect a SIM free of charge; please ensure you bring a valid form of identification with you.

     

    Thank you,

    Zandile 

    The iD Mobile Team

    1 reply

    iD Mobile Employee
    Zandile MAnswer
    iD Mobile Employee
    January 12, 2026

    Hi ​@TomLibe 

    Thank you for getting in touch with us. I’m sorry to hear that your phone is not compatible with eSIM.

    Please note that you will need to request a physical SIM to be sent to your home address, which will take approximately 2–3 working days for delivery. Alternatively, you can visit any Currys store to collect a SIM free of charge; please ensure you bring a valid form of identification with you.

     

    Thank you,

    Zandile 

    The iD Mobile Team

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