Hi ​@jaLT 

Sorry to hear that you eSIM stopped working, can you try a mobile network reset please via the steps below and see if that helps and let us know.

Mobile network reset:

Apple
 
1.Press Settings.
2. Press General.
3. Press Transfer or Reset iPhone.
4. Press Reset.
5. Press Reset Network Settings.
6. Press Reset Network Settings.
7. Slide your finger upwards starting from the bottom of the screen to return to the home screen.
8. Restart phone

Android:
 
1. Slide your finger downwards starting from the top right side of the screen.
2. Press the settings icon.
3. Press General management.
4. Press Reset.
5. Press Reset mobile network settings.
6. Press Reset settings.
7. Press Reset.
8. Press Reset Wi-Fi and Bluetooth settings.
9. Press Reset settings.
10. Press the Home key to return to the home screen.
11. Restart phone

-Michael Z
 

Thanks for your suggestion. However, it still not works after a network reset to my iPhone. People calling to my number receive “This number is barred from your phone”. May I know what could I do in order to get this sorted?

By the way, my mobile data connection works fine. Thanks.

Hi ​@jaLT, 

We’re sorry to hear that the suggested troubleshooting steps have not resolved the issue. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline