eSim switch new number confusion

Forum|Forum|6 months ago
February 19, 2026
3 replies
161 views

Hi all.

Just swapped to ID from Sky with ESIM. All seemed to go smoothly although it’s showing a different number as well as my old one as a primary and travel number, travel one being the new number. What’s that all about and how do I get rid of the new number?

many thanks

Best answer by Anneline M

Hi @Mariesan2408,

Thank you for reaching out. I can understand why that would look confusing.

If you’ve transferred your old number across, that original number becomes your main line once the port completes but the temporary number can sometimes still appear on the device as a “travel” or secondary number, it won’t affect your service once everything has fully settled.

In most cases, the temporary number will either drop off automatically or can be removed in your phone’s settings. If you let me know what handset you’re using, I can guide you through the exact steps to remove it.

Thanks,

Anneline

The iD Mobile Team

Anneline MAnswer

iD Mobile Employee

Hi @Mariesan2408,

Thank you for reaching out. I can understand why that would look confusing.

If you’ve transferred your old number across, that original number becomes your main line once the port completes but the temporary number can sometimes still appear on the device as a “travel” or secondary number, it won’t affect your service once everything has fully settled.

In most cases, the temporary number will either drop off automatically or can be removed in your phone’s settings. If you let me know what handset you’re using, I can guide you through the exact steps to remove it.

Thanks,

Anneline

The iD Mobile Team

M

Mariesan2408Author

New Contributor

Ah that makes sense many thanks

K

Kwanele Z

iD Mobile Employee

Hi @Mariesan2408

Thank you for confirming. Please don’t hesitate to reach out to us if you need any further assistance.