Community Member

Question

esim transfer

1 reply
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I am trying to transfer my eSIM to my new phone but it is not working and is saying to contact ID

esim

iD Mobile Employee

Hi @Yasminjade ,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the esim issues,

To get a replacement eSIM, follow these steps:

Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
Go to SIM & Phone Management > Request a replacement SIM or eSIM.
Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.

Thanks,
Hosai

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