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Question

esim transfer

  • June 22, 2026
  • 1 reply
  • 9 views
Y
Community Member

I am trying to transfer my eSIM to my new phone but it is not working and is saying to contact ID

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • June 23, 2026

Hi ​@Yasminjade ,

Thank you for reaching out to us, please accept my apologies for any inconvenience caused to you in relation to the esim issues,
 

To get a replacement eSIM, follow these steps:

  1. Log in to the iD Mobile App or my.idmobile.co.uk and click on Plan.
  2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
  3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.


Thanks,
Hosai

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