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Community Member
Catb2
Community Member
October 1, 2026
Question

Esim was not sent during switch

I switched to ID mobile over the weekend (26th) and selected the 30th as my switch date.

I gave my PAC code and have been billed for my switch however the esim was never sent to my email.

 

I also cannot use the app for support because your 2FA requires a phone number sent over SMS which I no have access to.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    October 2, 2026

    Hi ​@Catb2,

     

    I’m sorry to hear that you haven’t received your eSIM and are now unable to complete the verification needed to access your account.

     

    As you don’t currently have access to the number to receive the security code, please contact our Live Chat team. They’ll be able to complete the necessary security checks, look into the missing eSIM and assist with getting you connected.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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