Hi I have an iphone 12 running IOS 17.5.1 i have switched from a sim with vodagone to an esim with ID mobile. I tried installing the esim via the qr code, it would not install, i tried again and it says the qr code is no longer valid I tried to register with the mobile app to download a new esim, it wants to send a code to my phone to activate the app, which i obviously cant receive as i have so sim on the phone I tried to install the esim via the manual settings in the original mail and it says it cannot be installed, contact my providerCan someone advise what i do to download/install a new esim?thanksJon

Hi there @jonnyhammer, I’d recommend contacting our live-chat from 9am and ask to speak to an agent:https://www.idmobile.co.uk/live-chatThanks,Tyler

Esim will not install, how do i get a replacement?

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