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Community Member
Lydiahewittnetball
Community Member
May 5, 2026

esim will not work and cab not see new number or acchess id axxoung

My eSIM won’t work and i don’t know my new number 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 5, 2026

    Hi ​@Lydiahewittnetball, 

     

    I’m sorry to hear you’re having issues with your eSIM and not being able to access your new number.

     

    As this needs account-specific checks we’re unable to resolve it fully here.

     

    Please contact the iD Mobile Live Chat team or reach out via our social media direct messages, and an advisor will be able to securely verify your details and help you retrieve your number and get your eSIM working again.

    Owethu

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