Esim Will not work despite speaking to customer services serval times about the issue... My physical SIM still works but i need an esim as I've another SIM to put into my phone

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Can't get an esim to work on my phone despite multiple chats with live chat... I've deleted ESims and activated new ones... Speaking to customer services is absolutely useless... The physical SIM works but I need an esim... This is been going on a month +... Typically when I was a victim of Esim fraud last year the hackers had no trouble talking my number and causing havoc...

Gemma M

iD Mobile Employee

Hi @Jc1907,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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