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Question

esimnissue

  • July 8, 2026
  • 3 replies
  • 8 views

I ordered a physical SIM as my esim isn't working . I don't either as my phone won't work unless in WiFi. Please advise as say I have enough data. Says I am connect  ID mobile but then nothing happens also if I try to call anyone is ask me everytime to choose a network when my setting says choose the best available automatically..please advise. Getting fed uom with it now..

3 replies

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  • iD Mobile Employee
  • July 8, 2026

Hi ​@Beadingcrafty 

 

Thank you for contacting us regarding your sim issue. I do apologise for the inconvenience caused.

 

Please send us a private message via our live chat https://www.idmobile.co.uk/live-chat  at or via our socials (Facebook or Instagram) so that we can access your account to check if the Sim is activated.

 

Thank you,

 

Zandile m

The iD Mobile Team 

 


  • Author
  • New Contributor
  • July 8, 2026

I need a replacement esim but can seem to get one and desperate now as phone won't work if I leave my wifi


Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • July 10, 2026

Hi ​@Beadingcrafty

 

I do apologise however you would need to contact via the channels advised above to get e replacement eSIM. 

 

Owethu