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New Contributor
July 8, 2026
Question

esimnissue

  • July 8, 2026
  • 3 replies
  • 14 views

I ordered a physical SIM as my esim isn't working . I don't either as my phone won't work unless in WiFi. Please advise as say I have enough data. Says I am connect  ID mobile but then nothing happens also if I try to call anyone is ask me everytime to choose a network when my setting says choose the best available automatically..please advise. Getting fed uom with it now..

    3 replies

    iD Mobile Employee
    July 8, 2026

    Hi ​@Beadingcrafty 

     

    Thank you for contacting us regarding your sim issue. I do apologise for the inconvenience caused.

     

    Please send us a private message via our live chat https://www.idmobile.co.uk/live-chat  at or via our socials (Facebook or Instagram) so that we can access your account to check if the Sim is activated.

     

    Thank you,

     

    Zandile m

    The iD Mobile Team 

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    July 8, 2026

    I need a replacement esim but can seem to get one and desperate now as phone won't work if I leave my wifi

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    July 10, 2026

    Hi ​@Beadingcrafty

     

    I do apologise however you would need to contact via the channels advised above to get e replacement eSIM. 

     

    Owethu