Hi ​@Cookie88, 
 

Thanks for getting in touch, and I’m sorry to hear the phone isn’t what you expected.

I can confirm that we’re only able to process an exchange if you are changing the colour of the same handset model.

If you would like a different model, you would need to return the handset first and then place a new order for the device you would prefer.

To arrange the return, please contact us via:

• Live Chat: https://www.idmobile.co.uk/live-chat
• Facebook: https://www.facebook.com/idmobile
• Instagram: https://www.instagram.com/idmobileuk/

Our team there will be able to guide you through the return process and next steps.

Owethu