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Question

existing id sim put into new android phone. my phone number is not showing

  • May 3, 2026
  • 1 reply
  • 3 views
L
Community Member

existing id sim put into new android phone. my phone number is not showing. Id mobile network shows.

My rcs chats is stuck on verifying number.

I can't make calls or messages.

Rebooted. Etc

    1 reply

    M
    iD Mobile Employee
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    • Marquerita T
    • iD Mobile Employee
    • May 4, 2026

    Hi ​@Loll1pop.

     

    I’m really sorry to hear you’re having issues after moving your SIM into a new phone. I can understand how frustrating it must be not being able to make calls or messages.

     

    To get this properly checked and resolved, please contact us directly via Live Chat here: https://www.idmobile.co.uk/live-chat.

     

    Our team will be able to look into your account and escalate this to our technical team if needed, so we can get your number fully working again as quickly as possible.

     

    We’ll be happy to help get this sorted for you

     

    Thanks,

    Marquerita

    The iD Mobile Team

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