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Question

existing mobile number must log to ID

  • May 9, 2026
  • 1 reply
  • 5 views
M
Community Member

How I can get help when existing mobile number must log to ID. Its 2 days gap between old contract ends and transfer to ID starts.

    1 reply

    Z
    iD Mobile Employee
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    • Zandile M
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@Mr S K ID user 

     

    Thank you for getting in touch with us.

     

    I understand your concern regarding the gap between your old contract ending and your number transfer to iD Mobile completing.

    During the porting process, it is normal for there to sometimes be a temporary interruption to services while the number transfer is being completed. This can occasionally take up to 1–2 working days depending on the network transfer process.

    If you are unable to log in because your number transfer has not yet completed, please do not worry. Once the port has fully completed and your iD Mobile services become active, you should then be able to register and access your online account normally.

     

    Thank you,

     

    Zandile m 

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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