I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do?

Hi @ConnelliI’m so sorry to hear about the issues you’re experiencing with your number transfer. If the transfer request was submitted around the Christmas period, please note that these requests are processed on working days, so your transfer may onlycomplete in this week.If you would like us to take a deeper look into this, please let us know.Regards,Gemma MThe iD Mobile Social Media Team

failed transfer of my number from ee after 5 days

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