failed transfer of my number from ee after 5 days

4 replies
91 views

I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do?

Gemma M

iD Mobile Employee

Hi @Connelli

I’m so sorry to hear about the issues you’re experiencing with your number transfer. If the transfer request was submitted around the Christmas period, please note that these requests are processed on working days, so your transfer may only complete in this week.

If you would like us to take a deeper look into this, please let us know.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

ConnelliAuthor

New Contributor

Yes, please take a deeper look as the code should have activated on 24th, as changeover requested on 23rd, 11 am. Do uou need my pac code..?

C

ConnelliAuthor

New Contributor