Skip to main content
New Contributor
December 27, 2025
Question

failed transfer of my number from ee after 5 days

  • December 27, 2025
  • 4 replies
  • 87 views

I had a new Samsung a17 5 day ago, and pac etc to transfer from my old Samsung on an EE out of date contact has still not gone through. I only have a new number presumably from the new id sim. My old phone is still active on the Ee line. My online account says “pending switch request”. It’s taking much longer than the 24 hours! What can I do? 

    4 replies

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    December 27, 2025

    Hi ​@Connelli 

     

    I’m so sorry to hear about the issues you’re experiencing with your number transfer. If the transfer request was submitted around the Christmas period, please note that these requests are processed on working days, so your transfer may only complete in this week.

     

    If you would like us to take a deeper look into this, please let us know. 

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    ConnelliAuthor
    New Contributor
    December 27, 2025

    Yes, please take a deeper look as the code should have activated on 24th, as changeover requested on 23rd, 11 am. Do uou need my pac code..?

    ConnelliAuthor
    New Contributor
    December 27, 2025

    No reply?

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    December 27, 2025

    Hi ​@Connelli ,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

     

    I'll speak to you there.

    Thanks.


     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.