faulty charger new s26

5 replies
29 views

Hello

I am currently using the new phone but the charging cable is not working properly for quite a few days . It starts with fast charging and within a second switches to really slow charging. Charger and phone both are new, this is very annoying.

Is there any way to exchange the new charging cable?

Please help me sort it out it is taking ages to charge my phone.

Kind regards

Aliya Fatima

M

Michael Z

iD Mobile Employee

Hi @Haniya ,

I’m sorry to hear that the charging cable you received with your phone is not working.

If the phone was purchased within the last 12 months, we recommend visiting your nearest Currys store so the team can inspect the cable for you. If a replacement is required, their technical team will be able to assist further and advise on the next steps.

Thanks

Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kayleigh2412

New Contributor

Hello I got my phone yesterday and the charger cable isn't working properly my phone was on charge for over 3 hours and it hardly charged my husband tried his honor phone charger over night and it only charged 30 %

Gemma M

iD Mobile Employee

HI @Kayleigh2412,

I'm sorry to hear you're having issues with the charger cable and charging your phone.

As you've already tried a different charger and are still experiencing slow charging, we'd recommend contacting the device manufacturer directly for further support. They'll be able to troubleshoot the issue and advise whether the charger, cable, or handset may be faulty and covered under warranty.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

K

Kayleigh2412

New Contributor

I used my husband honor charger and it charged perfectly it's just the one I received with my phone isn't working

Gemma M

iD Mobile Employee

Hi @Kayleigh2412,

Thanks for confirming that.

If the charger you received with the phone isn't working properly, but the phone charges normally with your husband's charger, this suggests the issue may be with the charger or cable rather than the handset itself.

Unfortunately, we're unable to arrange replacement chargers through this platform. We'd recommend contacting our Live Chat team, who can review the situation and advise on the options available.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.