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Question

faulty charger new s26

  • May 9, 2026
  • 1 reply
  • 6 views
H
New Contributor
Hello
I am currently using the new phone but the charging cable is not working properly for quite a few days . It starts with fast charging and within a second switches to really slow charging. Charger and phone both are new, this is very annoying.
Is there any way to exchange the new charging cable? 
Please help me sort it out it is taking ages to charge my phone.
 
Kind regards
Aliya Fatima

    1 reply

    M
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Michael Z
    • iD Mobile Employee
    • May 9, 2026

    Hi ​@Haniya ,

     

    I’m sorry to hear that the charging cable you received with your phone is not working.

    If the phone was purchased within the last 12 months, we recommend visiting your nearest Currys store so the team can inspect the cable for you. If a replacement is required, their technical team will be able to assist further and advise on the next steps.

     

    Thanks

    Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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