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Community Member
Amy2505
Community Member
August 1, 2026
Question

faulty number

  • August 1, 2026
  • 1 reply
  • 12 views

My PAC transfer shows as complete, but my SIM/eSIM is still using the temporary number. My old number isn’t registering with Apple for iMessage or FaceTime, and ‘Send & Receive’ only shows the temporary number. Could you check the port and retrovision my SIM/eSIM?”
 

I have tried all of your suggestions and they do not work.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    August 1, 2026

    Hi ​@Amy2505 

    Thank you for getting in touch with us. Please try the following steps:

     

    Go to Settings.
    Tap Phone.
    Tap My Number.
    Use the delete button to remove the old number.
    Use the keypad to enter the new number.
    Tap Save.
    1. Go to Settings
    2. Messages
    3. Turn off iMessage.
    4. Go to General
    5. Reset
    6. Reset Network Settings.
    7. Once the iPhone is open.
    8. Go to Settings
    9. Messages Turn ON iMessage.
    10.This will recognize the new sim and have it verified.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team 

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