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Community Member
Carlaads
Community Member
Oct 26, 2026 1:35 PM UTC

faulty phone


Hello, I have an iPhone 16 on a monthly contract with iD Mobile, which is approximately 15 months old.
The screen has developed a green display with lines running through it. The phone has not been dropped or accidentally damaged.
I would like this investigated as a faulty handset. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, and my statutory rights are not limited to the manufacturer's 12-month warranty.
Please arrange an assessment and a repair or replacement at no cost if the fault is covered by my consumer rights or warranty.
Please confirm the process for getting this resolved and, if you believe I am responsible for any charges, explain the reason in writing before proceeding with any paid repair.
Thank you.

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 27, 2026 3:16 PM UTC

    Hi ​@Carlaads,

     

    I'm sorry to hear about the issue with your iPhone 16.

     

    As the handset is approximately 15 months old, it is outside of Apple's standard 12-month manufacturer's warranty. If you don't have insurance or extended cover in place, we'd recommend contacting Apple directly to discuss the available repair options.

     

    Alternatively, you can arrange a fixed-price repair through Apple or an authorised repair provider, who will be able to assess the handset and advise on the costs involved before any work is carried out.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

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