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chloebar20
Community Member
June 30, 2026

faulty phone is broken i had it past 30 days though

My phone is faulty 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 2, 2026

    Hi ​@chloebar20,

     

    We're sorry to hear you're having issues with your phone.

     

    If you believe the handset is faulty, we'd recommend taking it to Currys (if it was purchased there) or contacting the manufacturer directly so they can assess the device and advise on any repair or warranty options.

     

    Alternatively, you can contact our Customer Service team via Live Chat, who'll be happy to review your account and advise on the next steps.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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