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New Contributor
Bbhammer
New Contributor
Oct 27, 2026 3:28 PM UTC
Question

Faulty Plug

I purchased a phone and new plug and charging cord, i notice that the plug has staring making a crackling noise .I have stopped using it as i fear it could be dangerous.How can i get a replacement 

    4 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 28, 2026 8:34 PM UTC

    Hi ​@Bbhammer,

     

    I'm sorry to hear that. You did the right thing by stopping using the plug straight away, as crackling noises from a charger can indicate a fault.

     

    We'd recommend taking the plug back to your local Currys store so they can inspect it and advise on a replacement. If you're unable to return to a store, please contact the point of sale where the charger was purchased to discuss the options available.

     

    Please don't continue using the charger until it has been checked.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    BbhammerAuthor
    New Contributor
    Oct 29, 2026 10:39 AM UTC

     

     
    New Contributor
    BbhammerAuthor
    New Contributor
    Oct 29, 2026 10:41 AM UTC

    Thank you for your response I am sure purchased it at the same time as I purchased my phone. 
    I made the order over the phone , I have receipt but don’t seem able to send it .

    Kind Regards 

     

    attached .

     

    		  
    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Oct 30, 2026 7:24 PM UTC

    Hi ​@Bbhammer,

     

    Thank you for your response.

     

    If you purchased the item over the phone, you'll need to contact our Live Chat team so they can review the order details and advise further.

     

    If they need to see your receipt, they'll be able to advise on how to provide it securely, as attachments can't be reviewed through the Community.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat 


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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