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Community Member
Mormor33
Community Member
June 1, 2026
Question

finger sensor

I've done everything the internet suggests to get the finger sensor working again on my Samsung galaxy. I've only had it a few months. How do I get a replacement please?

    1 reply

    Anneline M
    iD Mobile Employee
    Anneline M
    iD Mobile Employee
    June 2, 2026

    Hi ​@Mormor33, 

     

    We’re sorry to hear that you’re having an issue with getting your finger sensor working. 

     

    Kindly be advised that your handset is covered under the manufacturer’s warranty. You can contact the manufacturer directly, who will assess the device to determine whether it can be repaired or if a replacement is required.

     

    Thanks, 

     

    Anneline

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