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Active Contributor
October 24, 2025
Question

First time eSIM number not received

  • October 24, 2025
  • 4 replies
  • 204 views

 First time eSIM number not received      How do i get my eSIM number without activating it first ?

 Trying to create my account but it asks for my number which i dont have it. 

    4 replies

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@CptObviou5 ,

     

    Thanks for reaching out. If you need a new eSIM, you can request one directly through the iD Mobile App. If you prefer, you can also visit a Currys store to get a physical SIM immediately.
    Alternatively, we can send a SIM to you by post  delivery usually takes 2 working days via Royal Mail.

    To arrange this or for further help, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

     

    Thanks again for your patience

     

    Lamiya 
    iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 24, 2025

    Not my question. 

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@CptObviou5 ,

    I’m really sorry to hear you haven’t received your eSIM number yet. I understand how frustrating that must be, especially when you're trying to set up your account.
    To get your eSIM sent out without needing to activate it first, please contact us directly. 

     

    Please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.
     
    Thanks again for your patience.

     

    Lamiya 
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    October 24, 2025

    Will do. Thanks