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Question

free add on promised to me on purchase never arrived

  • April 13, 2026
  • 1 reply
  • 4 views
I
Community Member

When I purchased this plan I was promised a supervooc charger. I attempted to redeem this with the manufacturer to be told the code was invalid.

 

Can you please arrange for the charger to be shipped to me?

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Kwanele Z
    • iD Mobile Employee
    • April 14, 2026

    Hi ​@Im2557,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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