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Community Member
MinDiego
Community Member
October 12, 2026

Gen a Esim. i lost my actual sim

Dear Id

mobile. 
 

I have lost my sim and need an ESIM. I’m currently in Morocco for 2 weeks then in Spain for 1 week. I can’t receive a text message 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    October 13, 2026

    Hi ​@MinDiego, 

     

    Thank you for getting in touch. I’m sorry to hear that you’ve lost your SIM card and are unable to receive text messages, especially while travelling in Morocco and preparing to visit Spain.

     

    As you no longer have access to your SIM to receive verification codes, you’ll need to contact our Live Chat team for assistance with obtaining a replacement eSIM. They’ll be able to complete the necessary security checks and advise you on the steps to get your replacement eSIM activated.

     

    You can access Live Chat here: https://www.idmobile.co.uk/live-chat

     

    We apologise for the inconvenience this has caused and appreciate your patience. We hope to get your service working again as soon as possible so you can stay connected during your travels.

     

    Owethu

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