I requested a replacement esim from the app to transfer to my new phone, after I requested it I got a text saying that the request has gone through and I should receive the qr code within the hour. I waited for about 2 hours and still no qr code came. I tried multiple times over 1 week and nothing happened apart from the text stating I would get the qr code within the hour. What do I do? I contacted live chat and all they could do was send a physical sim to my address which I would not be able to access as I was out the country