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Community Member
miriartist
Community Member
September 30, 2026
Question

got a replacement phone but how di i get e sim activated on it

got a replacement phone but how di i get e sim activated on it 

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    October 1, 2026

    Hi ​@miriartist 

    Thank you for getting in touch with us.

     

    If you have received a replacement phone and would like to use your existing eSIM on the new device, you will need to activate the eSIM on your replacement handset.

     

    Please send us a private message via our socials (Facebook or Instagram)  or contact us on Live Chat https://www.idmobile.co.uk/live-chat  so that we can assist you with eSim replacement.

     

    Thank you,

     

    Zandile M

    The iD Mobile Team

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